{"id":328,"date":"2023-02-06T15:03:59","date_gmt":"2023-02-06T20:03:59","guid":{"rendered":"https:\/\/www.adelphi.edu\/one-stop\/contact\/survey-2\/"},"modified":"2025-03-14T10:10:10","modified_gmt":"2025-03-14T14:10:10","slug":"concerns-complaints","status":"publish","type":"page","link":"https:\/\/www.adelphi.edu\/one-stop\/contact\/concerns-complaints\/","title":{"rendered":"Report a Concern or Complaint"},"content":{"rendered":"<h2>Key Services Provided by One-Stop<\/h2>\n<ul>\n<li aria-level=\"1\">Assists with your <a href=\"https:\/\/www.adelphi.edu\/one-stop\/financial-aid\/applying-for-aid\/\">annual financial aid application (FAFSA)<\/a> and supporting requirements<\/li>\n<li aria-level=\"1\">Provides an annual financial assistance plan to assist with your educational expenses, including <a href=\"https:\/\/www.adelphi.edu\/one-stop\/financial-aid\/scholarships\/\">grants and scholarships<\/a>, <a href=\"https:\/\/www.adelphi.edu\/one-stop\/financial-aid\/loans\/\">student loans<\/a> and <a href=\"https:\/\/www.adelphi.edu\/one-stop\/financial-aid\/scholarships\/federal-state-grants\/federal-work-study\/\">student employment opportunities<\/a>.<\/li>\n<li aria-level=\"1\">Disburses approved financial aid<\/li>\n<li aria-level=\"1\">Clarifies federal <a href=\"https:\/\/www.adelphi.edu\/one-stop\/financial-aid\/scholarships\/federal-state-grants\/satisfactory-academic-progress\/\">Satisfactory Academic Progress (SAP)<\/a><\/li>\n<li aria-level=\"1\">Offers <a href=\"https:\/\/www.adelphi.edu\/one-stop\/financial-aid\/applying-for-aid\/special-circumstances-appeals\/\">financial aid appeal<\/a> support<\/li>\n<li aria-level=\"1\">Provides information about your student account, including charges and payments<\/li>\n<li aria-level=\"1\">Offers <a href=\"https:\/\/www.adelphi.edu\/one-stop\/billing-and-payment\/paying-your-bill-payment-plans\/\">tuition payment<\/a> and <a href=\"https:\/\/www.adelphi.edu\/one-stop\/billing-and-payment\/tuition-insurance\/\">tuition insurance<\/a> options<\/li>\n<li aria-level=\"1\">Offers options to make a <a href=\"https:\/\/www.adelphi.edu\/one-stop\/billing-and-payment\/paying-your-bill-payment-plans\/\">student account payment<\/a> by credit card, check or cash (by appointment)<\/li>\n<li aria-level=\"1\">Generates <a href=\"https:\/\/www.adelphi.edu\/one-stop\/billing-and-payment\/refunds\/\">credit balance refunds<\/a> and federal Return of Title IV refunds<\/li>\n<li aria-level=\"1\">Offers <a href=\"https:\/\/www.adelphi.edu\/one-stop\/billing-and-payment\/\">Student Account Services<\/a>, including past balances due, in-house payment plans<\/li>\n<li aria-level=\"1\">Guides <a href=\"https:\/\/www.adelphi.edu\/one-stop\/registration\/course-registration\/\">course scheduling and registration<\/a><\/li>\n<li aria-level=\"1\">Makes updates to <a href=\"https:\/\/www.adelphi.edu\/one-stop\/registration\/student-records\/\">your student record<\/a>, including change of address and change of major<\/li>\n<li aria-level=\"1\">Processes course adds\/drops and full-term withdrawals<\/li>\n<li aria-level=\"1\">Fills official and unofficial <a href=\"https:\/\/www.adelphi.edu\/one-stop\/registration\/grades-transcripts-and-graduation\/transcripts\/\">transcript requests<\/a><\/li>\n<li aria-level=\"1\">Provides <a href=\"https:\/\/www.adelphi.edu\/one-stop\/registration\/grades-transcripts-and-graduation\/graduation\/\">graduation applications<\/a><\/li>\n<li aria-level=\"1\">Offers <a href=\"https:\/\/www.adelphi.edu\/one-stop\/about\/resources\/ferpa\/\">FERPA (Family Educational Rights and Privacy Act)<\/a> assistance<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Key Services Provided by One-Stop Assists with your annual financial aid application (FAFSA) and supporting requirements Provides an annual financial assistance plan to assist with your educational expenses, including grants and scholarships, student loans and student employment opportunities. Disburses approved financial aid Clarifies federal Satisfactory Academic Progress (SAP) Offers financial aid appeal support Provides information&hellip;<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":77,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-328","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<title>Report a Concern or Complaint | One-Stop Student Services Center<\/title>\n<meta name=\"description\" content=\"If you have a concern or complaint about the One-Stop services provided at 果酱视频, we would like to hear from you.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.adelphi.edu\/one-stop\/contact\/concerns-complaints\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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